Impressed with CS after courier lost my parcel

I ordered a couple of prints at the end of February which sadly got lost on route to me. The CS team got the new ones remade and out to me very quickly.
I ordered 6 photo blocks from Artf.ly on the 7th December 2016. I didn’t receive this order but the wonderful, friendly staff at Artf.ly offered me a refund or to send me new photo blocks. I chose to have new photo blocks sent out and I’m so glad I did as they are fantastic. Although I didn’t receive my items before Christmas and had to wait over for over two months, they have been worth it.
The staff were fantastic and responded to all my emails.
Thank you
1 review

Amazing!

Before Christmas, I ordered through this company although I accidentally messed it up without realising.
I wasn’t sure why my parcel hadn’t arrived by January as I paid for express delivery and got in contact with Artf.ly through their website.
I got an email back very rapidly and they were able to help me and tell me what I’d done wrong.
Customer service was brilliant and I 100% recommend and will be using them in the future.
Thank you very much Artf.ly! 🙂

Great prints

I ordered 6 Photoblocs for my darling Husband for Valentine’s Day, about 3 weeks ago.
After 2 weeks they hadn’t arrived so I emailed in while I was on my morning break at work, by the time I had checked my emails at lunch Sebastian had replied. He explained that unfortunately my blocks had got lost with the courier as the tracking said it had left the Artf.ly warehouse. Well, the customer service team were absolutely fantastic, I received my blocks 6 days after that! In plenty of time for Valentine’s Day and they even sent me an extra one for free! My husband Charles will definitely love these. Thanks, Sebastian & Artf.ly.
Forgot to mention how fantastic they look as well!!!