All Vouchers go live straight away. If you have tried to redeem and it does not work, please check your voucher and try the following:
#1 check the expiry date on the voucher.
See the “valid from date” on your voucher, below the code. If you forget to redeem, we can extend if you are a few days out, but not a few weeks or a month unfortunately.
#2 Use the right code
You need to use the “voucher code” – nothing else.
#3 Check your accuracy.
if you are copy / pasting the code, please check that they is not a blank space at the end of the voucher.
#4 Don’t Type it in
Typing is less accurate because it is easy to get a 0 confused with a o – they both look the same. If you have to type it, please copy exactly as it is, in CAPS, no spaces.
#5 Have you used your voucher already?
Finally, have your tried to place an order already ? If so, it is most likely that you have raised your order with us already. You can go to /my-account/view-order/ — login and view your order. If the payment is missing & the order is pending, click PAY and click through to confirm your order. If your order is listed as processing or confirmed, don’t worry – we have your order and it will be with you in around a week from ordering!