At Artf.ly we want you to be very happy every time you shop with us. Occasionally however, we know you may want to return items. That’s why under our returns guarantee, if for any reason you are unhappy with your art, you can return it to us in its original condition within 7 working days. Read more about our guarantee at our returns policy page
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for any bespoke items. A bespoke piece of art is personal & consequently holds no resale value to us. We offer all customers the chance to receive free samples and swatches to test colour and quality beforehand, and we also email proofs until you are happy. With this in mind, you should not have a reason to want to return a piece of bespoke art, unless it is damaged.
To cancel your purchase within the seven-working-day cooling-off period, please visit our returns policy page,read through the details and send it back to us within 30 days following the date that the item was delivered to you.
For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP. We recommend Royal Mail or www.interparcel.com for returns for home collection, with tracking available, and for a reasonable price.
Please note that you will be responsible for all the costs of returning the items to us unless we delivered the art to you in error, or if the art is damaged or defective. If we do not receive the art back from you with the delivery slip, we could arrange for collection of the item from your residence at your cost.
As soon as we receive your art back to us, we check it for damage and process the refund for the art less the p&p within 1-5 working days. For more information on your statutory rights to withdraw from your purchase within the seven working day period, please visit the Department of Trade and Industry’s website: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html