General FAQs

FAQs

What is the current delivery time?

Delivery time depends on location. Artf.ly HQ is based in Leicester, UK. From dispatch, delivery estimates from dispatch are as follows:

Mainland UK Standard: 1-2 working days

Mainland UK Express: 3-5 working days

Overseas Standard : 5-20 working days.

If you have any deadlines, please drop us a line at hello@artf.ly, we’ll do our best to hit them.

 

How much is shipping? 

Mainland UK Standard: £2.95

Mainland UK Express: £6.95

Overseas Standard: £7.95

Please note that these costs may differ depending on basket.

 

I have a voucher, what can I buy? 

If you have a discount voucher that has come from us directly, you may use this on Artf.ly against full priced items. Exclusions may apply.

If you have a Groupon voucher or similar, please redeem your voucher at: https://deals.artf.ly/

 

What is art glass?

Art glass is a protective plastic glass alternative to ensure that your art is protected. Please note that art glass is not glass, as we aren’t allowed to ship glass overseas.

 

Can I place an order over the phone?

We are currently working on phone support, however this isn’t quite ready yet. At the moment we are website only. Should you require any assistance at all, or have any queries regarding this, please email us at hello@artf.ly – we will always do our best to accommodate.