My Voucher Code doesn’t work!

All Vouchers go live straight away.  If you have tried to redeem and it does not work, please check your voucher and try the following:

#1  check the expiry date on the voucher.  

See the “valid from date” on your voucher, below the code.  If you forget to redeem, we can extend if you are a few days out, but not a few weeks or a month unfortunately.

#2 Use the right code

You need to use the “voucher code” – nothing else.

#3 Check your accuracy.

if you are copy / pasting the code, please check that they is not a blank space at the end of the voucher.

#4 Don’t Type it in

Typing  is less accurate because it is easy to get a 0 confused with a o – they both look the same.  If you have to type it, please copy exactly as it is, in CAPS, no spaces.

#5 Have you used your voucher already?

Finally, have your tried to place an order already ? If so, it is most likely that you have raised your order with us already.  You can go to /my-account/view-order/ — login and view your order.  If the payment is missing & the order is pending, click PAY and click through to confirm your order.  If your order is listed as processing or confirmed, don’t worry – we have your order and it will be with you in around a week from ordering!